When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.Pet House reserves the right to deny any return request.
Customers will only be charged once for shipping costs (this includes returns), no-restocking to be charged to the consumers for the return of the product. For orders over US $99.00USD customers need to pay for return costs; for orders under US $99, shipping costs of return needn't be paid by customers. Original shipping charges are not refundable.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)
Need additional help? You can contact us here.