Pet House General Item Return Policy - In most cases, items shipped from Pet House can be returned within 30 days after delivery or 45 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 60 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. For orders over US $19.00USD customers need to pay for return costs; for orders under US $19, shipping costs of return needn't be paid by customers.
30 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.
Where do i send returns?
Please contact our Customer service at email@example.com to get the returned address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.